Left a voice message and no one returned my call. Called Monday morning went thee on a Saturday. I went home 2 hour drive with screaming child. He just thought that what I said was funny. I then got very upset and told him they need to feed them more and they don't need to eat little girls fingers. He then told me well the animals are hungry. In the mean time another employee was walking by and I also told that person that the donkey bit my daughter again I was asked is she bkeeding? I said no. I finally asked her to get off her phone and call for help. She was on her personal phone on facebook. Went to the window where we bought the food and told the lady what had happened. Well the donkey bit her no blood but left a red mark. She is 3 and always feeds the animals when we go and she has the chance. The first thing my daughter wanted to do when we got there was to go and feed the animals. The young men were sagging and more interested in their phones than doing their job. The young ladies would roll their eyes when asked a question. Soon after, my son’s go kart stopped working and the young men (3) had to push his go kart. I wasn’t offered another go kart, a refund, or anything. I wound up getting out and walking back to the entrance. My wife and kids drove around and told the young men that my go kart stopped working but no one came. When I finally got on the track, the go kart stopped working!! I didn’t even go half of the first lap!! No one came to assist me either. The first go kart I got into wouldn’t start so the young man put me in another one that he had a hard time starting up. I didn’t pay for another package and just decided to ride the go karts. When I went back and told the young lady about and asked if I could get a refund or exchange to another package, she told me that I could not get a refund and that I would have to purchase the other package. The package I bought was for majority of the rides my family wanted to ride. Once we went to go have fun, we found that over half (literally) of the rides weren’t in operation. I asked the young lady at the counter about her packages and after she explained them to me, I picked the package that was best for me and my family.
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